How can I book an event?
You can contact me either here or by emailing danicapantic@gmail.com to receive my price list and more samples.
Once you’ve approved the estimated, you will have to pay a 50% non-refundable deposit to have me block your desired date off. Deposit must be paid 5 days before your event. You can cancel the event up to 5 days before the event - after that I will ask for the remaining 50% balance.
What type of items can you embroider?
My machines can handle almost any fabric. I will ask you, once you confirm booking, to send me a sample of the item to make sure I have the right supplies to embroider your item. This piece will then serve as a finished example of what your guests should expect.
I do not provide the gifted items for event embroidery. Client is responsible for getting the items themselves.
I tend to avoid structured hats (baseball caps or fedoras) for on-site work as the hooping mechanism is not event-friendly.
What embroidery do you offer?
I do machine, digital embroidery. I can offer text and/or designs for your event. I have a large library of icons to pull from, and can digitize any custom artwork you’d like to provide me. Keep in mind, to keep the process fast, I only do small (less than 2”) designs that are a single color, and line work only. If you would like to offer a font that is not in my library for monogramming, I can also digitize custom fonts for a small fee.
How many pieces can you finish at my event?
I do not promise any given quantity of finished pieces - traffic flow is unpredictable on site, and therefore I charge by the amount of time you’d like me there.
I will provide you with a rough estimate of how much time each of your chosen designs/text will take to stitch out, but of course keep in mind that things happen on site that we cannot control sometimes.
I do offer finishing the pieces that are still in the queue at the end of your event in my studio for a small fee, or you can tell me to cut your guests off so I can be done embroidering when your event is done. Keep in mind that I will send these pieces to you and it will be your responsibility to get them to your guests.
Where are you based?
FOR EVENTS - I am based in NYC, although I do travel all over the continental US and Canada. Currently, I am not able to service other continents.
FOR COMMISSIONS - I can provide this service to you, no matter where you’re located, as long as you can ship your items to me.
Can I hire you for multiple events/stations?
Yes, and I provide discounts for events that last multiple days or require multiple stations. The discount will depend on your event. I have up to 4 stations available, and they don’t have to travel together.
Do you take commissions?
Yes, I do take small (up to ~300 items) commissions. I don’t have a minimum, and can do any type of bespoke digital embroidery you may need. I only provide the embroidery service - clients are responsible for arranging and paying for shipping the pieces they would like to have embroidered to and from my studio when the embroidery is complete.
I require a 50% non-refundable deposit for commission work.
I offer discounts for larger orders, although pricing will depend on the specific details of your commission.
What is the turnaround time for commissions?
Normal turnaround is 2 weeks, although smaller (less than 100 pieces) commissions usually take 5 days. I can handle rush orders, but will charge a rush fee. This fee will depend on size, quantity and how quickly you will need the commission. I can take up to 24 hour rush jobs.
What is your shipping policy?
I do not provide shipping, you will have to mail your pieces to me, and provide me with a label to return your order. If this is not possible, in some circumstances, I will charge you the balance for shipping, and let you know before I mail the package out. NYC local clients can messenger to my studio.
What form of payment do you take?
I do not offer refunds. I provide a service, and similarly cannot offer returns or exchanges.
What is your refund policy?
You can pay me via ACH, Zelle, PayPal, and all major credit cards (I do charge a 3% fee for card payments). If you would like to pay via card, I will send you a Stripe payment link along with your invoice.
What is your privacy policy?
I do not track or share any of your information with any other company.